Company Terms and Conditions
1. Introduction
These are Bailey Plumbing & Heating (UK) Ltd terms and conditions that are outlining the rules of using our service, what to expect from us, and what are the user’s rights and responsibilities.
​
2. Definitions
For the purpose of this Agreement, the following definitions will apply:
2.1. “Bailey/We/Us/Our” refers to Bailey Plumbing and Heating (UK) Ltd
2.2. “Customer/You” means any person or organisation for whom we agree to carry out any works/services, and/or provide any materials to.
2.3. “Contract” means the works described in Bailey’s quotes/estimates, job reports or any other document or email issued by Bailey, as may be varied by agreement in writing between the parties.
2.4. “Services/Works” means anything provided by Bailey Plumbing & Heating (UK) Ltd including, but not limited to, enquiries, estimates, quotes project work, installations, repairs, servicing, emergency call-outs and guarantees. We reserve the right to refuse or decline to undertake any work unless works required are under our 12-month workmanship warranty.
2.5. “Tradesperson/Tradespeople” - a qualified person/people who will be appointed by us to carry out works on our behalf.
​
3. Application of Use
3.1. You are obligated to familiarise yourself with these terms before using our Service. By using our Services, you are in agreement with these terms and you are also in agreement to our Privacy Policy (add the hyperlink).
3.2. We reserve the right to update our terms and conditions should we provide a new Service; change how we provide our services or in order to comply with new legal rules and regulations. The latest version of our terms and conditions will be always available on our website www.bailey-surrey.co.uk.
​
4. Reactive Works
4.1. All Works will be charged on our hourly standard rate at £90+VAT (£108 incl. VAT) for the first hour, in half an hour intervals thereafter.
4.2. The total charge will consist of the following cost(s):
4.3. Labour cost - time spent by the tradesperson to carry out investigation and repair works, including all reasonable time spent in obtaining non-van stocked items.
4.4. Materials cost - any materials supplied by us with 20% handling fee charges.
4.5. Collection of non-van stocked items - is chargeable and will be kept to a minimum and within reason, and it should not exceed 45 minus. In the unforeseen circumstances that the collection time is likely to exceed 45 minutes you will receive prior notification of the reason, and we will seek your approval prior collection of required materials.
4.6. You will be only charged for the time spent related to your work. Any other times, e.g., lunch breaks are non-chargeable. All charges are subject to VAT at the prevailing rate unless otherwise specified.
4.7. Unless otherwise stated, it is assumed by us that all existing utilities (gas/electric/water, etc) meet current regulations and have the required capacity to accommodate the instructed works. In the event of improvement works are required, to comply with prevailing regulations, we will quote accordingly and seek approval before commencing any further works.
​
5. Quoted/Remedial Works
5.1. Any Works that have been quoted for and have been given firm cost (manifest errors exempted), and confirmed in writing by you.
5.2. All our quotes are valid for 30 days only. We cannot guarantee the cost of materials will stay the same beyond that time. Should you wish to go ahead with quoted works at a later date, you will be responsible to contact our office on 01483343199 to reconfirm quoted price.
5.3. We reserve the right to any reasonable extension of the quote period due to delay causes that are beyond our control such as weather, shortage of materials, delivery delays, etc.
5.4. In the event of any unforeseen problems arising, we reserve the right to quote or charge separately for any additional works required. We will always seek your verbal or written approval; prior to any further works are undertaken.
5.5. Itemised quotes are subject to change should only part of the quote is approved. Please contact our office to confirm the revised cost of labour and materials.
5.6. Any materials chosen by you and purchased by us may be subject to full price or restocking fees should you decide to change it once the purchase is completed.
5.7. We cannot accept responsibility for variations in colour/design/finishes when conducting localised repairs, as visual differences between new and existing fixtures/finishes may vary.
5.8. Items not specifically mentioned in the quote are excluded from the works and pricing. We shall be under no obligation to carry out extra work. Any works beyond the original contract and/or specification will be treated as additional works and will be charged as such.
5.9. Should approval for remedial works not be received within 7 working days from the date of receiving our quoted works the labour time for initial investigation works at our hourly rate will be invoiced accordingly.
​
6. Offers & Incentives
On an ongoing basis, at our discretion, we promote a selection of offers and incentives, these will be clearly defined including any specific terms & conditions. Offers and incentives may only be used in conjunction with each other at our discretion.
​
7. Payment Terms & Title of Goods
7.1. All invoices are payable on receipt and satisfactory completion of works and 7 days from the receipt of the invoice.
7.2. Our preferable payment method is by bank transfer or cheque. We do not offer card payments at the moment. Please use the invoice number as a reference for any payments.
7.3. Our bank details: Barclays Bailey Plumbing & Heating (UK) Ltd; Account number: 50185248; Sort code: 20-72-33.
7.4. Any quoted works over £1000 (incl. VAT) require a 50% deposit 14 days prior to work commencing and the remaining balance is payable 7 days from the day of satisfactory completion.
7.5. We reserve the right to accrue and charge interest on any part of an invoice, which remains unpaid at an 8% rate at the relevant time together with such charges as may be incurred by any collection agent appointed by us until payment is received by us in full.
7.6. We will use the following timeline for the payment collection:
7.6.1. After 7 days of receipt of the invoice, the Customer will receive a gentle reminder via email or over the phone.
7.6.2. After 14 days of receipt of the invoice, the Customer will receive a 2nd reminder via email or over the phone.
7.6.3. After 21 days of receipt of the invoice, the Customer will receive the Letter Before Action and the Customer will have a further 7 days to make a payment. Should the payment be not received within this timeframe we will initiate legal action against the Customer without any warning.
7.7. We shall not be required to issue or deliver any certificates, guarantees or other similar documents regarding the Services until payment has been made in full.
7.8. All materials supplied and installed by us remain the property of the Company until the final invoice is paid in full.
7.9. Where you are represented by a third party (such as a managing agent, insurance company, tenant or other occupier, contractor or other representative), in the event of non-payment by you, the third party will be responsible for payment unless we have agreed otherwise in writing.
​
8. Timekeeping
All jobs are booked on a first-come first-serve basis. We offer AM (between 8 am and 1 pm) and PM (12 pm and 6 pm) slots. Where the date and/or time for work to be carried out is agreed upon, we will use reasonable endeavour to ensure that the tradesperson attends accordingly. We accept no liability in respect of the non-attendance or late-attendance on site of the tradesperson, or for the late or non-delivery of materials.
​
9. Cancellation
9.1. If you need to cancel or rearrange your booking, you must notify us (preferably by telephone at 01483343199) by the end of the working day before the scheduled booking. Cancellations made further in advance should be made by telephone or via email, and you should request written confirmation from us so that you are not liable to be charged.
9.2. If you cancel your instructions more immediately prior to work being carried out, or materials being supplied, you will be liable for the cost of any time and materials incurred by us, together with the profit that would have been made by us, in accordance with the original instructions.
​
10. Permits, Licences, Parking and Access
10.1. It is the Customer’s responsibility to ensure that any relevant parking permit or permission to park is sought with the relevant authorities prior to works commencing.
10.2. We do not include any provision for any permits required in conjunction with locating a skip in the front of the property. Should this be required, it is your responsibility to get this organised prior to work commencing.
10.3. Due to the fact we have to access the neighbour's property/land during the works, it is your responsibility to ensure that permission is gained from the relevant homeowner/authorities prior to works commencing.
10.4. The Customer will at all times provide a safe working environment for our tradespeople and sub-contractors for the purposes of carrying out the Works. We will not be required to enter any property when they are occupied, but the only occupant is a minor.
10.5. The Customer shall provide adequate power and water supplies from the appropriate utilities on site to enable us to work and shall be responsible for meeting the costs of the same. It is assumed you will provide use of site welfare facilities for the duration of works, although alternative arrangements can be made if required, charged at cost.
10.6. It is assumed that there is no asbestos or other hazardous materials in or at the property. It is the Customer’s responsibility to ensure its safe removal from the property. Alternatively, an additional quote can be arranged for this element of work.
10.7. We recommend that all furniture, pictures, and delicate items be removed from the works areas, including access areas, during works. Those remaining should be adequately protected by dust sheets or as may be appropriate. We cannot accept responsibility or liability for damage to items not adequately protected by you. Unless otherwise specified we will not conduct professional cleaning on completion of any work.
11. Removal of Waste Materials
Unless confirmed in writing by both parties, it is the Customer’s responsibility to ensure that all waste materials resulting from the Works are disposed of responsibly. However, a quote for waste removal can be provided upon request.
​
12. Frozen Pipes
Bailey Plumbing & Heating (UK) Ltd will not be liable for any fracture found in frozen pipes attended by our tradesperson. We will not guarantee to clear blockages occurring in a frozen pipe or drain.
​
13. Power Flush
13.1. Whilst a power flush will remove waterborne particles from the radiators, boiler, etc, it will not remove the particles, which have solidified, therefore we cannot guarantee a power flush will restore full circulation. In this event, re-piping of the heating system will be necessary.
13.2. In the event that microbore has been used on the heating system, this drastically reduces the effectiveness of a power flush. In this instance, whilst the power flush may improve the efficiency and effectiveness of the system flow, we cannot guarantee a power flush will restore full circulation.
​
14. Satisfaction
14.1. We are Which? Trusted Trader plumbing and heating company, so we always strive to provide the best customer service and ensure our clients are satisfied with the work provided. We have built fantastic and long-lasting client relationships based on our honest and personable approach. However, if after we have carried out the work, you are not fully satisfied with our Services you must provide us with written notice within 12 months. You must allow us, and our insurers, the opportunity to both inspect and carry out remedial work where appropriate. If you fail to notify us, as outlined above, then we will not be liable in respect of any defects in the work carried out.
14.2. For your peace of mind, all workmanship carries our 12-month guarantee, from the date of completion of works. All materials supplied by us are subject to manufacturer’s warranties (T&C apply).
14.3. Bailey Plumbing & Heating (UK) Ltd provides a 12-month guarantee for any work that becomes faulty due to poor workmanship, subject to the following terms:
14.3.1. Guarantee is non-transferable;
14.3.2. Guarantee is void if third parties work on the areas guaranteed without our prior written consent;
14.3.3. Guarantee is void if evidence of subsidence exists;
14.3.4. Guarantee is void if there are signs of misuse or negligence;
14.3.5. All items supplied by the Client are not covered by this guarantee.
14.4 We will not guarantee any work in respect of:
14.4.1. Blockages in waste or drainage systems.
14.4.2. Any work undertaken on instruction from you and against the written or verbal advice of the tradesperson.
14.5. Work is only guaranteed in respect of work directly undertaken by us and with full payment having been made. Any non-related faults arising from recommended work which has not been undertaken by us will not be guaranteed.
14.6. Where we agree to carry out work on installations of inferior quality (or over 10 years old) no warranty is given in respect of such work and we accept no liability in respect of the effectiveness of such work or otherwise.
​
15. Liability
15.1. We reserve the right, at our absolute discretion, to designate tradesperson/ tradespeople who will represent us. We reserve the right to refuse or decline to undertake any work.
15.2. We will only be liable for rectifying our own guaranteed work, and will not be held responsible for any ensuing damage or claims resulting from other work overlooked or subsequently requested and not undertaken at the time.
15.3. We will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed, or where recommended work has not been carried out. Work will not carry a guarantee where you have been notified by the tradesperson either verbally or indicated in ticked boxes or in our comments/recommendations.
15.4. We shall not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.
15.5. We will be entitled to fully recover the costs or damages from any tradesperson whose negligence or faulty workmanship makes us liable to pay for those damages or rectification of work.
15.6. You will be solely liable for any hazardous situation in respect of the Gas Safe Regulations or any Gas Warning Notice issued by a Bailey Plumbing & Heating (UK) Ltd tradesperson. Our tradespeople operate under their own individual Gas Safe Registration and, as such, are solely responsible for any gas-related work and subsequent liability.
15.7. Additional costs may be incurred if attributed to the delay in the supply of materials supplied by the client. We base our estimates on the assumption that all required materials are on site, complete and damage free.
​
16. General
16.1. These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative and you. Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.
16.2. These terms and conditions, and all contracts awarded between us and you, shall be governed and construed in accordance with English law and shall be subject to the exclusive jurisdiction of English law.
16.3. Bailey Plumbing & Heating (UK) Ltd is a company incorporated in England and Wales with registered number: 09126002 and VAT registration number: 205667312
16.4. Our main trading address is 277 Tylehost, Guildford, GU2 9XT.
​​